Ordering Information

Delivery charges

Delivery across 90% of our ranges is usually via a two man team. All UK postcodes are covered, and 90% of all postcode areas are serviced daily Monday to Friday. All vehicles are equipped with tail lift and satellite navigation systems. In order to remain competitive, delivery charges have been minimised. Postcodes within a fifteen mile radius of our showrooms in Staffordshire benefit from free of charge delivery as these are delivered direct from the store by our own personnel. Elsewhere, and nationally a charge of £35 applies to orders, some smaller items are deliverable for less. Orders over £500 are delivered free of charge. Delivery to Devon & Cornwall, Scotland, Grampian and Highland regions of Scotland will incur additional charges. Please call to ask for further details. Unfortunately we cannot accept orders where shipment is offshore.

Assembly

Unless otherwise stated, furniture is self assembly. Customers can arrange assembly for an additional cost. Please call to discuss requirements. Customers within the fifteen mile radius as above also benefit from discounted assembly rates.

What happens after I have ordered?

Your order will be acknowledged by email once ordered; thereafter customers will be advised of the progress of their order. When in stock, arrangements will be made for delivery. Once your order is complete in our warehouse, we will contact you to offer a delivery date from a number of available days. Please provide as many telephone numbers as possible (home, office and mobile) in order that we, or our carriers can contact you should the need arise. In most cases you will receive delivery within 3 days from this call, but this could be up to 14 days if you live in a remote area.

Dimensions

Dimensions where given, are supplied by the manufacturers and displayed by us in good faith. They should be regarded as being for guidance only. If you are ordering an item where precise dimensions are critical, please contact us before ordering and we will make further enquiries on your behalf.

Payment for orders

Placing an order constitutes a contract between you the customer and us (Fenton Furnishings Ltd) the retailer. All goods must be paid for prior to delivery.

Product guarantee

It is in the customers own interests to unwrap and fully inspect all furniture at the time of delivery. Customers should notify us immediately to report any damage, claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. If you are receiving a new mattress, we recommend that you leave the packaging on for the first few days to check you are completely happy with it. For health and safety reasons, we are unfortunately unable to take back any mattresses where the packaging has been removed.

Before our delivery team leave, do please check you are happy with everything and sign the delivery note which confirms receipt of your order and that no damage has occurred to the order or your property. Packaging is left with you in case of return. If there are any issues at all with your order, please make notes on the paperwork and the driver can feed it back to us straight away.

Delivery lead times

As we sell over two thousand different products, there are some items we carry as stock, but many will have to be ordered when you place your original order, and therefore the delivery times may vary. Broadly speaking, we aim to deliver between 2 and 6 weeks from the date of order.

Furniture delivery quotes refer to the maximum time anticipated for customers’ furniture to arrive from the manufacturer to Fenton Furnishings. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.

Description of products

We make every effort to describe the products offered for sale as accurately as possible. However, we reserve the right to add, remove or amend products without notice.

Removal of old furniture

Unfortunately our delivery crews cannot remove, nor move existing / old furniture, appliances or fixtures.

Access

Please help us to ensure a satisfactory delivery by telling us at the time of booking, if you think a large vehicle might have difficulty reaching the address. This could be because of factors such as narrow roadways, tight corners or low trees, cables or building overhangs. As a general guide to vehicle access, ask yourself, does your bin wagon pick up from the end of your drive? We believe it is better to agree an alternative delivery destination in advance, rather than have our customers suffer delays, inconvenience and the additional cost of an unsuccessful delivery. Where special arrangements need to be made, please call to discuss options and pricing.

It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.

It will not be our responsibility to deliver to, or into locations that have no reasonable access for the items being delivered. We cannot be held liable for goods not being deliverable where access is restricted. Shortly before the due delivery day, ideally the day before or the morning your order is due, please ensure that you room of choice is clear of any large items to allow enough room for us to deliver your new order. On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.

Contact details for delivery

A residential phone number should be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. Please help us to help you by providing as many phone numbers as possible.

Protection of carpets and flooring

Staff making deliveries are required by law to wear protective footwear at all times. As they are not allowed to remove this footwear when unloading the vehicle, gaining access to the property, or carrying furniture into the property, we strongly advise customers to make proper provision to protect their carpets and flooring. We do not accept responsibility for any marks or damage that may inadvertently be caused by delivery staff during the normal course of their work.

Delivery timing

Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.

Delivery is Monday to Friday. Delivery times range from 7am – 7pm.

Non delivery

Where the delivery crew have arrived and no-one is home, delivery will be charged. A card will be left and notes taken as to exterior of the property in order to verify the attempted delivery. Delivery cancellations within two working days of the arranged delivery date will be charged at the full rate of delivery, redelivery will therefore be re-charged.

Care, inspection and handling of goods

Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.

Wooden furniture will swell in damp conditions and shrink in hot, dry conditions.

Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.

No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.

No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.

Distressed furniture

Customers are required to familiarise themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.

Painted furniture

Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such a lighting of the furniture when photographed, editing of images and variations between video display units (VDUs).

Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a thin or mist coat.

Website Prices

If a price has been shown incorrectly on the Fenton Furnishings website, the company reserves the right to cancel any customer orders placed at that price and return in full any payment received.